Frequently Asked Questions
Getting Started
Eligibility
Shopping & Delivery
Earnings & Rewards
Getting started
Drivers on the ZoomedXL Driver app make deliveries and returns for ZoomedXL and other leading retailers. The ZoomedXL Driver app operates in all 50 U.S. states across more than 17,000 pickup points. Drivers on the app are independent contractors and part of the gig economy. As an independent contractor driver, you can earn and profit by shopping or delivering on the Spark Driver platform how you want, when you want.
You can sign in to the Spark Driver app once you’ve been approved as a driver.
Yes, successful completion of a background check is needed.
Background check results are typically available within 1-7 business days, depending on state and county processes. You can expect to receive updates via email throughout the process, and you’ll be notified of any significant delays. Once the background check results are complete, you’ll receive a confirmation email with details for the next steps.
It means we are temporarily not adding new drivers to your geographic area (known as a zone). We’ll notify you once there are openings in your area.
You will receive an email and text message welcoming you to the Spark Driver platform with instructions on how to download and sign in to the app.
Eligibility
- Log in to the driver portal and fill out
- Please provide a short explanation that would be helpful for the appeals team to review your deactivation.
- After receiving your input, the appeals team will review the details you provided and make a determination.
- The appeals team will send you a SMS once your appeal is reviewed, so you know the process is complete.
In order to drive on the Spark Driver platform, you must:
- Be 18 years old or older
- Provide proof of auto insurance
- Background checks may be required where permissible; reviews conducted in accordance with applicable law
- Have a clean and reliable vehicle
- A mobile device with camera, flash, and GPS capabilities (iOS, or Android 11 or newer)
- Be authorized to perform services as an independent contractor in the U.S.
- Have a U.S. domestic phone number
You can use any type of car that can deliver orders safely and reliably to customers. Motorcycles, motorized bicycles, and motorized scooters do not provide adequate space to complete deliveries on the Spark Driver app.
Yes. Proof of insurance is collected as a part of your enrollment onto the Spark Driver platform. You’ll need appropriate insurance for each vehicle used.
The Spark Driver app is available on a mobile device with camera, flash, and GPS capabilities (iOS, or Android 11 or newer).
Yes, as an independent contractor, you may drive for any delivery service provider you choose.
Shopping & Delivery
You will receive offers once you turn on Spark Now in the ZoomedXL Driver app. Each offer provides details on the type of order(s) included, the pick-up and delivery timeframe, and the estimated earnings amount. Remember, the decision of whether to accept an order is entirely up to you!
Information and updates from the Spark Driver platform are shared through:
- In-App Notifications : Details about incentives, offers, and reminders will be sent as pop-up notifications directly through the Spark Driver app.
- Text Messages : Keep an eye out for the Spark Driver SMS number— 32093 —for helpful information and app updates.
- Emails : The Spark Driver Team will share important details on new app features, program changes, and process updates via email.
Yes. You can select what geographic area (known as a zone) you want to choose when enrolling and select offers at pickup and drop-off locations within your preferred zone. You can change your zone at any time using the app (Zone > Change).
You decide! Offers are for both residential customers and businesses. You can decide to deliver to residential customers, businesses or both.
Delivery hours are 8:00 AM to 10:00 PM.
The specific products will vary depending on the type of order you are delivering.
- Grocery offers are for items typically purchased when grocery shopping in a Walmart store.
- Dotcom offers are for items purchased on walmart.com, such as cleaning supplies, toiletries, and other general merchandise items.
- Walmart GoLocal offers are for pickup from non-Walmart stores and might include hardware items, car parts, or flowers.
- Pharmacy offers are for the pickup of prescriptions from a Walmart or Sam’s Club store and delivery to the customer
- Returns offers involve a return being picked up from the customer and then delivered back to a Walmart store.
- Shopping & Delivery offers involve driving to a specific store, shopping a list of items, and delivering the order.
Earnings & Rewards
As a driver, you can earn for each offer completed. Earning opportunities include trip earnings, tips, and incentives. Each offer will list the estimated amount you will receive for making the delivery. You get to keep 100% of customer confirmed tips.
You may establish a digital wallet, which is the easiest and fastest way to receive your delivery earnings. Digital wallets will be offered by third-party wallet providers and will be subject to that wallet provider’s separate terms and privacy policy.
There are a variety of standard incentive offerings to make it easier for all drivers to maximize their earning potential on the Spark Driver platform.
- Lump Sum Incentives – This baseline incentive type offers eligible drivers one defined incentive earning for completing a set number of trips.
Example : Complete ten trips between X/XX – X/XX and earn an extra $30.
- Lump Sum Incentives – This baseline incentive type offers eligible drivers one defined incentive earning for completing a set number of trips.
- Tiered Incentives – Include a series of lump sum incentives presented in increasing tiers, providing a higher total earning opportunity for each subsequent tier.
Example : Complete four trips to earn an extra $20, six trips to earn an extra $20, or eight trips to earn an additional $35.
- Tiered Incentives – Include a series of lump sum incentives presented in increasing tiers, providing a higher total earning opportunity for each subsequent tier.
- Earn-Per-Trip Incentives – Simply put, this incentive provides an extra earnings amount upon completion of a single trip.
Example : Earn an extra $5 for each trip completed after 4pm today.
- Earn-Per-Trip Incentives – Simply put, this incentive provides an extra earnings amount upon completion of a single trip.
- Multi-Trip Earnings Incentives – The Spark Driver platform covers the difference if eligible drivers do not earn a set amount of earnings after completing a certain number of trips over a given period-of-time.
Example : Complete ten trips between a seven-day period and if your earnings are $180 before tips, we will add the $20 difference, up to $200.
If you qualify for the rewards program, you will get an email the first week of every month, that includes your unique Walmart+ membership code. If you think you may have qualified but didn’t receive an email, please contact Driver Support.
Qualifications for the rewards program are updated every month. If you fail to qualify one month, you can be eligible the next month.